Stages
- 1. Describe context
- 2. Support stakeholders
- 3. Identify gaps & strengths
- 4. Find root causes
- 5. Select & design interventions
- 6. Implement interventions
- 7. Monitor and Evaluate
- Results
Support stakeholder leadership
Monitor and evaluate
Find root causes
Why do the performance and quality gaps and strengths exist?
Select
and design interventions
and design interventions
What can be done to close the gaps or build on the strengths?
Implement interventions
How does the organization manage change?
Identify
gaps and strengths
gaps and strengths
What is the difference between desired and actual performance and quality?
Describe
context
context
Organizational goals
External environment
Perspectives of:
- Employees/health workers
- Clients/customers
- Community
Results
Improved:
- Performance/ quality
- Health outcomes